Terms of Use

1. Who we are

The genframe.ai website and the app.genframe.ai app (the “Service”) are owned by Graphicmania OÜ, registry code 14237556, VAT number EE102959486, address: Maleva põik 6-18, 11712 Tallinn, Estonia (“we”). Contact: info@genframe.ai.

By using the Service, you accept these Terms, as well as Privacy Policy, which forms part of them.

2. What the Service does

The Service provides access to third-party neural networks for creating images and videos from a text request (prompt) and uploaded files. We do not develop these models: requests are passed to their providers through our partners. The model’s output (the “Generation”) is created automatically and may be inaccurate, unexpected or similar to other people’s works.

The lineup of models, their prices in credits and their capabilities may change: providers update and retire models without our involvement. The current price is always shown before you start a generation.

3. Account

• The app may be used only by persons aged 18 or older.
• You sign in with a Google account. One person, one account; accounts may not be transferred or sold.
• You are responsible for everything done through your account and must notify us immediately of any unauthorized access.
• You can delete your account at any time in settings or by emailing info@genframe.ai. Any unused credits are forfeited unless you requested a refund in advance under Section 6.

4. Credits and payment

• Generations are paid for with internal credits. Credits are bought as prepaid packs or with a subscription (monthly or yearly, renewing automatically). You can cancel a subscription at any time; it stays active until the end of the paid period.
• Credits are not money or electronic money, cannot be transferred to other users, and cannot be exchanged for money, except as described in Section 6.
• Purchased credits are valid for 12 months from the date of purchase. Bonus and gift credits are valid for the period stated when they are granted. Credits that expire soonest are used first.
• Prices are listed on the “Pricing” page in euros excluding VAT; VAT is added to the price at checkout. Payments are processed by Stripe; we never see or store your card details.
• If a generation fails due to a technical error or is blocked by the provider’s filter, the credits are automatically returned to your balance.

5. Right of withdrawal

Under EU law, consumers may withdraw from an online purchase within 14 days. When buying credits, you request that we start providing the service immediately and acknowledge that you lose the right of withdrawal once you make the first generation from the package. Until the first generation from the package, you can withdraw from the purchase and get a refund under section 6.

6. Refunds

• If the package was bought less than 14 days ago and no credits from it have been used, we refund 100% of the amount.
• Double charge or wrong amount: we refund the difference.
• We materially change the Terms or shut down the Service: we refund unused purchased credits on a pro rata basis.
• Not refundable: credits spent on successful generations; the remainder of a partially used pack; bonus, promotional and gift credits; expired credits; credits of an account blocked for a serious violation.

To get a refund, email info@genframe.ai from your account email address, stating the date and amount of the purchase. We respond within 3 business days, and refunds are made to the original payment method no later than 14 days after we receive the request.

7. Your Materials and Generations

• You retain the rights to the prompts and files you upload. You confirm that you have the right to use them, including the consent of any people whose faces or voices appear in them.
• As between you and us, all rights to your Generations belong to you, including for commercial use, unless the terms of a specific model provide otherwise. We do not guarantee that a Generation will be protected by copyright or that it will not resemble the works of others.
• For the Service to work, you grant us a non-exclusive, royalty-free right to store, process and transmit your prompts, files and Generations to model providers solely for the purpose of providing the service. We will only show your work in the gallery or in advertising with your separate consent.
• We don’t use your materials to train neural networks.

8. What is prohibited

It is prohibited to create or upload:

• any sexualised images of minors or of people who look like minors, including drawn ones; we report such cases to the police;
• intimate or nude images of a real person without their consent;
• pornography and explicit nudity;
• deepfakes of real people without their consent that could mislead, defame or cause harm (obvious satire and parody are allowed);
• forged documents, money, receipts and IDs; material for fraud and phishing;
• fake news and material presented as genuine footage of events;
• incitement to terrorism, violence or hatred based on race, ethnicity, religion, sex, sexual orientation or disability;
• harassment, threats and publishing other people’s personal data;
• materials that infringe third-party copyrights and trademarks.

It is also prohibited to bypass filters and limits, remove AI watermarks to pass off a Generation as real footage, automate access with scripts without our permission, resell access to the Service, or attack or overload it.

If you publish a realistic image or video of real people, places, or events, disclose that it was made with AI.

If you violate these rules, we may remove content, restrict features, or suspend your account. We notify you of the decision by email, with the reason, and you can appeal it at info@genframe.ai for 6 months. You can report a violation to the same address with the subject “Complaint”.

9. Availability and liability

• We strive to keep the Service running without interruption, but we don’t guarantee continuous availability: third-party providers’ models may be unavailable.
• You decide how to use Generations and are responsible for publishing them.
• Our liability to you is limited to the amount you paid us in the 12 months before the event. This limitation does not apply in cases of intent or gross negligence, harm to life or health, or other cases where the law prohibits it.
• You will indemnify us against third-party claims arising from your breach of these Terms, to the extent permitted by law.

10. Changes to the Terms

We’ll notify you by email at least 30 days before any material changes. If you don’t agree, you can delete your account and get a refund for unused purchased credits before the changes take effect.

11. Governing law and disputes

These Terms are governed by the laws of the Republic of Estonia. If you are a consumer, you keep the protection of the mandatory laws of your country of residence and the right to bring proceedings in its courts. First, write to us at info@genframe.ai, we respond within 14 days. Consumers may also contact the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon, ttja.ee). Disputes with businesses are heard by Harju County Court (Harju Maakohus).